Contact Us
Get in Touch
We value your feedback, questions, and suggestions. If you need assistance with our Instagram video downloader or have any inquiries, please feel free to reach out to us.
📧 Email Support
For all inquiries, support requests, or feedback, please email us at:
What can we help you with?
- ✓ Technical support and troubleshooting
- ✓ Feature requests and suggestions
- ✓ Bug reports and issues
- ✓ General questions about our service
- ✓ Partnership and business inquiries
- ✓ Copyright and content concerns
⏱️ Response Time
We typically respond to all emails within 24-48 hours during business days. Please note that response times may be longer during weekends and holidays. We appreciate your patience!
💡 Before Contacting Us
Please check our FAQ section on the home page, as it may already answer your question. This will help you get answers faster!
Common Issues & Solutions
Q: Video won't download?
A: Make sure the Instagram account is public and the URL is correct.
Q: Error message appears?
A: Try refreshing the page and ensure you're using a valid Instagram URL.
Q: Downloaded video has no sound?
A: Some Instagram videos are posted without audio. Check the original post.
Q: Can't download stories?
A: Our tool currently supports posts, reels, and IGTV. Story downloads require the story to be saved as a highlight.